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We’ve got you covered. Check below for answers to some of the questions we are asked most frequently.


Datex Supply Chain Management Software

What platform is used?

Datex FootPrint warehouse management system (WMS) was developed to use the Microsoft .NET platform.

How is software priced?

Pricing is based upon the number of concurrent users as well as on the modules selected. Certain modules, such as manufacturing and procurement are priced separately.

How many users can the system accommodate?

Our software can accommodate an unlimited number of concurrent users. Feel free to expand your business. Our software can handle it!

Can the software handle products stored in both dry and temperature controlled environments?

Certainly.

What interfaces are currently supported?

Microsoft GP, FedEx, UPS, Sage Peachtree, Quickbooks and many more. Just ask. If we do not currently have an interface, we can do it! We provide standard interfaces for invoicing, sales orders, purchase orders, work orders, material master file, owner master file, customer master file, vendor master file and billing codes.

How many warehouses can the system accommodate?

The sky’s the limit. Our software can accommodate an unlimited number of warehouses, including virtual warehouses.

Does the system support EDI?

Absolutely!

How many customers and owners can the system accommodate?

An infinite number

Do you offer a SaaS (Software as a Service) option?

Yes.

What RF Models are supported?

Motorola, LXE, Psion, Teklogix, Honeywell-Windows Mobile or CE.

Does the system support RFID technology?

Yes! Mobile readers. Gates and fixed readers are integrated via custom interfaces.

Do you offer more 24 hour support?

We offer a variety of support options to ensure that your business needs will be met.

How are upgrades priced?

Upgrades are included FREE with annual support and maintenance.

How often are upgrades provided?

We are constantly working on improving our software. Upgrades are typically provided quarterly.

Are patches included? How are they distributed?

Patches are distributed through the quarterly upgrades.

Do you have multiple options for training?

You bet! We offer a variety of options for training as we recognize that there is no “one size fits all” solution.

 

Datex IT Hardware and IT Service

Does Datex offer any value added services for couriers?

Absolutely! Datex can act as the single point of contact for devices, configuration services,  field support, ATT/carrier APN user/password set up, loading SIM cards, delivering or shipping the devices to your business and so much more.

Does Datex offer Mobile Device Management?

Yes! Datex provides full mobile device management and offers plans with varied options to suit different business needs.

What supplemental IT services does Datex provide?

Datex can provide supplemental IT services for couriers and businesses which use Datex FootPrint WMS. Plan details are available upon request. We understand the high cost of maintaining an IT department and have a variety of options to help keep your business working efficiently.